| • Topic - I (Business Process Management) |
A. Voice of the customer
B. Business results
|
| • Topic - II (Project Management) |
A. Project charter and plan
B. Management and planning Tools
|
| • Topic - III (Six Sigma Improvement Methodology and Tools – Define) |
A. Project scope
B. Metrics
C. Problem statement
|
| • Topic- IV (Six Sigma Improvement Methodology and Tools – Measure) |
A. Process analysis and documentation
B. Collecting and summarizing data
C. Properties and applications of probability distributions
D. Measurement systems
E. Analyzing process capability
|
| • Topic - V (Six Sigma Improvement Methodology and Tools – Analyze) |
A. Exploratory data analysis
B. Hypothesis testing
|
| • Topic - VI (Six Sigma Improvement Methodology and Tools – Improve) |
| A. Design of experiments (DOE) |
| • Topic - VII (Six Sigma Improvement Methodology and Tools - Control) |
A. Statistical process control (SPC)
B. Lean tools for control
|
| • Topic - VIII (Lean Enterprise) |
A. Lean concepts
B. Lean tools
C. Total productive maintenance (TPM)
|
| • Topic - IX (Design for Six Sigma (DFSS)) |
A. Quality function deployment (QFD)
B. Failure mode and effects analysis (FMEA)
|
